Terms & Conditions
By placing an order with Victoria’s Naturals, you agree to the following: All sales are final; no refunds or exchanges. Orders are manually fulfilled and packaged according to size limits. Shipping costs may vary depending on order size and packaging requirements. Victoria’s Naturals is not responsible for delays caused by the shipping carrier. Applicable sales tax will be added automatically based on customer location.
Privacy policy
Victoria’s Naturals
Effective Date: October 17, 2026
Victoria’s Naturals respects your privacy and is committed to protecting the personal information you share when visiting our website, purchasing our handcrafted lip care products, or contacting us.
1. Information We Collect
When you visit our website or place an order, we may collect information such as:
Your name, email address, telephone number, billing address, and shipping address.
Order details and purchase history.
Payment information processed through Wix and its payment processing providers.
Website usage information, such as pages visited, traffic sources, and interactions with our website.
2. How We Use Your Information
We may use your information to:
Process and fulfill orders.
Arrange shipping and send order updates.
Respond to customer inquiries.
Send promotional emails when you have opted in.
Understand website traffic and improve our website and products.
Maintain business records and meet legal obligations.
3. Payments
Payments made through our website are processed by Wix and its designated payment providers. Payment information is handled according to the applicable providers’ privacy and security practices.
Victoria’s Naturals does not store complete credit card numbers.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand website traffic, and improve the shopping experience.
You can manage cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Sharing Your Information
Victoria’s Naturals does not sell or rent personal information.
We may share information with service providers when necessary to operate our website and business, including website hosting, payment processing, shipping, and analytics providers.
We may also disclose information when required by law or when necessary to protect our legal rights.
6. Marketing Communications
If you subscribe to our marketing communications, we may send you product updates, news, and promotional offers. You may unsubscribe from promotional emails at any time using the unsubscribe link provided.
You may still receive necessary communications about orders you place.
7. Data Security and Retention
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
We retain information for as long as reasonably necessary to fulfill orders, maintain business records, resolve disputes, and comply with applicable legal requirements.
No method of electronic storage or transmission can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.
To make a privacy-related request, contact us using the details below. We may need to verify your identity before responding.
9. Children's Privacy
Our website is not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.
10. Third-Party Services
Our website may use third-party services or link to external websites. Those services and websites have their own privacy policies, and Victoria’s Naturals is not responsible for their independent privacy practices.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business, website practices, or legal requirements. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Victoria’s Naturals through the contact information provided on our website.
Website: https://www.victoriasnaturals.com
Refund/Return Policy
All sales are final. Due to the handcrafted nature of our products, we do not offer refunds or exchanges.
Shipping costs are calculated per order; additional shipping charges may apply for multiple items or packages.”